Credibility and reputation can make and break your brand. How do you make sure it's kept it in check? Here are a few steps to help along the way.
Deliver Consistency (of product) Working hard to maintain consistency is one thing, but a few key practices may help you hit your mark more often. 1 Develop standard measures and procedures. 2 Hire the right people. 3 Perform regular quality audits. 4 Outsource what needs to be outsourced. A customer's confidence in a company increases the company consistently delivers on their promise of quality.
Invest in yourself, your brand, your strategy, your presentation, your staff. These are not expenses, in the long run these efforts will reap the reward of putting in hard work and time upfront.
Show up where your customers expect you to
Surprise (and delight) them in ways they didn't expect you to bring value. To surprise and delight customers is to exceed their expectations; improving their overall brand experience with spontaneous offers of kindness.
Innovate where possible
